Qultor
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Consumer service

Complaints Book

In line with Peru’s Consumer Protection and Defence Code (Law 29571), this is our virtual Complaints Book. Fill in the form: once you send it you will see its number and receive a copy by email.

Claim or complaint?

Claim
Dissatisfaction related to the products or services.
Complaint
Dissatisfaction not related to the products or services, or discontent with customer service.

Answer period

We will answer in writing within fifteen (15) business days, with no extension.

Complaints Book

Complaint form

No.
Assigned when you send it
Date
13 November 2026

Supplier details

Legal name
Tax ID (RUC)
Website
qultorcoffee.com
Address
1. Consumer details

Street and number, district and city.

8 digits.

We will send the copy of the form and our answer here.

Include the country code if it is not a Peruvian number.

Only if the person filing is a minor.

2. Product or service purchased
Type

For example: S/ 45.00. Leave it empty if you are not claiming an amount.

What you bought or which service you received: coffee, size, purchase date, order number…

3. Details of the claim and consumer’s request
Form type

Tell us what happened. Up to 4000 characters.

What solution you expect. Up to 2000 characters.

We will only use these details to record and handle your claim or complaint, as the law requires. More in our privacy policy.

Filing a claim does not prevent you from using other dispute-resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI (Peru’s consumer protection authority).

The supplier must answer the claim or complaint within fifteen (15) business days, with no extension.

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